FAQWe have provided answers to our most often asked questions below. If you require further assistance, please e-mail us at service@clutchforcures.com. Shopping Information
Is your online shopping secure? Absolutely. Your credit card information and personal data is secure when shopping on our web site. Our web site use Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it. What is your privacy policy? We take every measure possible to ensure the privacy of your personal information. It will not be shared with any third party. What methods of payment do you accept? We accept Visa, Master Card, Discover, American Express and Paypal. Can I order over the phone? Yes. You can call in your order to a customer service representative at 314-540-9830, Monday - Friday from 10a.m.- 5pm CST. How can I track my order? We can provide you with a tracking number one business day after your order is placed. Contact us by e-mail at service@clutchforcures.com so that we can track your shipping information for you. How do I get on your mailing list? Simply sign up to receive our e-mails containing Clutch for Cures news and special offers. We will periodically send updates, new products and promotions. Delivery Information
Can I place an order for more than one item and send them to different addresses?
When shipping to more than one address, you must place completely separate orders for each delivery address. Is it too late to make changes or cancel my order? Most orders ship within 24 hours. We will need to check the status of your order to know whether it has been processed or shipped. Please contact our customer representatives at service@clutchforcures.com or at 314-540-9830. When will I receive my purchase? Most orders ship within 24 hours and arrive within 4-5 business days. Return Policy
What is your return/exchange policy?
If you purchased items through a retail store or another Web site, please contact that supplier for your returns/exchanges. For online purchases from www.clutchforcures.com please visit our service page for your specific situation. Our return/exchange policy is 30 days from day of purchase. When will I receive a credit on my billing statement from my return? After we receive your return, it takes about 3-5 business days to process your refund. Your credit should appear on your credit card’s next billing cycle. Retailer Inquiries How do I become a Clutch for Cures Preferred Retailer?
If you have a licensed retail store and interested in selling Clutch for Cures products, please click here to complete our retailer application. Custom Covers Is it possible to have a custom cover created for a magazine clutch purse?
If you are interested in having a custom cover created for your purse we have designers on staff that may be able to assist you. The starting price for a custom designed covers is $35. If you are interested in receiving a quote for a custom cover, please click here to complete our custom design inquiry. Replacement Parts Is it possible to replace a lost or broken part on a Clutch for Cures magazine clutch purse? If you have lost or broken a part of your Clutch for Cures magazine clutch purse, please click here to complete our replacement parts order form and we will happily send you the part. |
